- If you are not satisfied with the plants you have received, please contact us within 48 hours of receipt. Plants will need to be sent back in their original wrapping, in their original box, packed to ensure that no damage will occur during transit. Upon their satisfactory return, a credit will be issued for the plants ordered.
- J&L Orchids is not responsible for return shipping charges.
- If item arrives damaged, please contact us so we can help. Damaged items should not be returned.
- Any item marked Final Sale cannot be returned or exchanged.
- Returns must be made via USPS Priority Mail or a similar 2-day service. We require using a trackable service.
- Refunds are processed to your original payment method within 5-7 business days of receiving your return and a receipt will be emailed at that time.
- A copy of the packing slip must be included with the return. If the packing slip is not included, please include the following information:
Items Returned and Reason
- All items must be in original condition with tags. Refunds will not be given for damaged items.
- Prior to shipping, J&L Orchids must provide acknowledgement of the return.